Blue Nebula Hosting, LLC Privacy Policy
Effective Date: May 26, 2025

Last Updated: May 26, 2025

1. Introduction

Welcome to Blue Nebula Hosting, LLC (“Blue Nebula Hosting,” “we,” “us,” or “our”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://bluenebulahosting.com) or use any of our hosting services (collectively, the “Services”). Please read this Privacy Policy carefully. By accessing or using our Services, you consent to the data practices described herein. If you do not agree with our practices, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an account, purchase hosting, or otherwise interact with our Services, you may provide us with:

• Contact Information: Full name, email address, billing address, and, optionally, phone number.
• Account Credentials: Username and password for your Blue Nebula Hosting account.
• Payment Information: Credit/debit card details, PayPal information, billing details, or other payment credentials (processed by our payment processors; see Section 6).
• Support Inquiries: Any additional information you choose to supply when you open a support ticket or email us (e.g., ticket content, screenshots, domain names, diagnostic logs).

2.2 Information Collected Automatically

When you visit our Site or use our Services, we may collect certain technical and usage information automatically via cookies, web beacons, and similar tracking technologies, including:

• Log Data: IP address, browser type and version, operating system, referral URLs, pages visited, and timestamps.
• Device Information: Device type, unique device identifiers, screen resolution, and mobile network information (for mobile devices).
• Usage Information: Dates and times of access, pages viewed, features used, and interactions with our emails or marketing campaigns.

2.3 Information from Third Parties

We do not intentionally collect personal information from third parties (such as data brokers). However, if you choose to log in with a third-party service (e.g., OAuth login via GitHub), you may provide us with basic profile information (name, email) from that service.

3. How We Use Your Information

We use your personal and technical information to:

1. Provide & Manage Services: Create, maintain, and manage your hosting account; process your orders and payments; provision and suspend services as necessary.
2. Billing & Collections: Generate invoices, process payments, send payment reminders, and assess late fees or chargeback fees.
3. Customer Support: Respond to support tickets, troubleshoot technical issues, and communicate about your account.
4. Security & Fraud Prevention: Detect and prevent unauthorized access, fraud, abuse, and other malicious activities.
5. Service Improvement: Analyze usage patterns to improve and optimize our network, user interface, and overall service.
6. Marketing & Communications: Send you service-related announcements, promotional offers, newsletters, or surveys (you may opt out at any time).
7. Legal Compliance: Comply with applicable laws, regulations, or legal processes.

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience and collect anonymous analytics.

• Necessary Cookies: Required for basic website functionality (e.g., session cookies, security tokens).
• Performance & Analytics Cookies: Help us understand how visitors interact with our Site (e.g., page visits, bounce rates), so we can improve performance. We use a privacy-focused analytics provider that does not store or share personal data.
• Advertising & Marketing Cookies: We may partner with third-party services (e.g., Google Analytics, email marketing platforms) to deliver targeted ads or marketing emails. These partners may use cookies to track your activity across multiple websites. You can opt out of interest-based ads by adjusting your browser settings or visiting youradchoices.com.

Most browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to alert you when cookies are being sent. If you disable cookies, some parts of the site or Services may not work properly.

5. Data Retention

• Account & Billing Data: We retain your account information, billing history, and support tickets for at least seven (7) years or as otherwise required by law, whichever is longer.
• Transactional & Payment Data: We retain payment records, invoices, and transaction logs for a minimum of seven (7) years for tax and audit purposes.
• Log & Usage Data: We retain server logs, access logs, and analytics data for up to two (2) years to help diagnose issues and improve security. After these periods, we either anonymize or delete the data.

6. Sharing Your Information

6.1 Service Providers & Business Partners

We may share your personal information with third-party vendors that perform services on our behalf, including:

• Payment Processors: To process credit card or PayPal payments (e.g., Stripe, PayPal). They adhere to their own privacy and security practices.
• Domain Registrars: If you register a domain through Blue Nebula Hosting, we may share your contact information with the registrar to process the domain registration.
• Email & Marketing Platforms: To send you email newsletters or service announcements (e.g., Mailchimp, SendGrid).
• Hosting Infrastructure Providers: Your hosting account resides on servers owned by a third-party data center (the “Upstream Provider”). We share minimal necessary information (e.g., server configuration, domain name) to provision and manage your account.

All third parties are contractually obligated to keep your information confidential and to use it only to the extent necessary for the services they provide.

6.2 Legal Requirements & Safety

We may disclose your personal information if:

• Required by law (e.g., a subpoena, court order, or other legal processes).
• We believe disclosure is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or potential threats to public safety.
• We believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

6.3 Business Transfers

If Blue Nebula Hosting is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality obligations. We will notify you before your personal information becomes subject to a different privacy policy.

7. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, use, alteration, or disclosure. These measures include:

• Secure Infrastructure: Firewalls, intrusion detection systems, and secure data center facilities.
• Encryption: TLS/SSL encryption for data in transit; sensitive data (passwords) are hashed before storage.
• Access Controls: Strict access controls and authentication for employees and contractors.
• Regular Audits: Periodic security reviews, vulnerability scanning, and patch management.

However, no security system is impenetrable. We cannot guarantee absolute security, and you acknowledge and accept the inherent risks of internet data transmission and storage.

8. User Rights & Choices

8.1 Access & Correction

If you have an account with us, you can update or correct your account information (e.g., name, email, billing address) by logging into the customer portal and editing your profile.

8.2 Opt-Out of Marketing Communications

You may opt out of promotional emails or newsletters by clicking the “unsubscribe” link at the bottom of any email or by contacting us at legal@bluenebulahosting.com. Opting out will not prevent you from receiving mandatory service-related communications (e.g., billing notices, security alerts).

8.3 Data Deletion & Account Closure

You may request deletion of your account and associated personal data by emailing legal@bluenebulahosting.com. Before we comply, you must:

1. Pay any outstanding invoices or fees.
2. Confirm that you have backed up your data; account deletion immediately erases all hosted data and is non-recoverable.

After verifying and processing your request, we will delete your personal data from our active systems, except for data we are required to retain by law (e.g., billing records for tax purposes).

9. Children’s Privacy

Our Services are intended for users who are at least 18 years old. We do not knowingly collect any information from children under 16. If we learn that we have collected personal data from a child under 16, we will delete that information in accordance with applicable law.

10. Third-Party Websites & Links

Our Site may contain links to third-party websites or services not owned or controlled by Blue Nebula Hosting. This Privacy Policy does not apply to those third parties. We encourage you to read their privacy policies before providing any personal information. We have no responsibility or liability for the content or practices of any third-party websites.

11. International Transfers

Blue Nebula Hosting operations and servers are located in the United States. If you are accessing our Services from outside the U.S., your personal data will be transferred to, processed, and stored in the U.S. By using our Services, you consent to this transfer under U.S. law, which may not provide the same level of data protection as your home jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top and post the updated policy on our Site. We will notify you of any material changes by sending an email to the address on file or posting a prominent notice on https://bluenebulahosting.com. Your continued use of our Services after the effective date constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact us at: support@bluenebulahosting.com